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Patient Information

Appointment Information for New patients

You can save time by completing an online patient registration form from Hotdoc.

Please bring the following to your first appointment:

  • a current, valid Medicare card (if you have one), Concession cards if you’re over 65 years old

    • WorkCover patients- please provide your claim details within 48 hours. If you have trouble obtaining please contact ICARE insurance.
       

    • Interpreter- If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment.

    • If you require an Auslan sign language interpreter during your appointment, please make a booking online at http://www.nabs.orq.au/ or by phone on 1800 246 945.

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  • PATIENT CODE OF CONDUCT AND BEHAVIOUR

    • It is the aim to provide a safe and pleasant environment in which patients and visitors may receive healthcare and staff may carry out their work in a safe/ secure environment. To assist in providing this, all persons accessing the service of the practice are expected to observe this Practice Code of Conduct.

    • The Code of Conduct states:

    • Persons attending the practice whether in person or by telephone should behave in a manner that respects the rights of others and the practice environment.

    • The following behaviour falls outside the code of contact and is therefore considered to be unacceptable;

    • · Excessive noise obtrusive to others (staff, other patients and visitors)

    • · Use of threatening / abusive / obscene language or any form of shouting

    • · Offensive remarks of a racial, sexual or personally derogatory nature

    • · Demands for appointments or services despite being advised we are fully booked

    • · Damage to property or Theft

    • · Spitting

    • · Threatening / aggressive gestures and / or actions

    • · Inappropriate behaviour involving alcohol / substance misuse.

    • · Intimidating or violent behaviour towards practice staff / doctors.

    • Any person acting in an unacceptable manner will be asked by a member of staff to stop behaving in such a way and to observe the practice code of conduct.

    • If a person repeatedly fails to observe the code of conduct, the patient will be removed from the practice list and declined consultations. Violent behaviour (verbal or physical) is never tolerated and may result in police prosecution.

    • The practice also has a code of conduct for staff to ensure professionalism and consideration of patient needs and privacy in line with Code of Conduct for General Practice Policies.

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Appointment Cancellation Policy

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We request that you provide a minimum of 2 hours notice if you cannot attend your appointment.

This provides us with the opportunity to offer your appointment to another patient who may need to see a doctor more urgently.  Please phone reception on 02 49304255 to cancel your appointment.

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Cancellations and fees: Please contact us at least 4 hours prior to change/cancel your appointment. Patients failing to cancel/attend their appointment incur a $50 fee.

Results

Please phone us for your results. We all share the responsibility to make sure your tests are acted upon if needed. Please don’t assume your results are normal.

Vaccine Storage

About your vaccines and medications requiring refrigeration – what you must know about storage and delivery

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Vaccine storage requires constant maintenance of the ‘cold chain’ to ensure that a potent vaccine is administered to the patient. The ‘cold chain’ is the system of transporting and storing vaccines within the safe temperature range of between 2ºC to 8ºC.
Note: Most vaccines are damaged at 0º C.

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We observe the national guidelines - but storage of your personal refrigerated vaccines and medications at practice is at your own risk.

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Our Practice Policy: Storage of patient-owned vaccines and medications

 

  • Our practices – We take every possible precaution and strictly follow the National Vaccine Storage Guidelines ‘Strive for 5’.
    However,  due to unforeseen circumstances a breach in Cold Chain Management may occur e.g. a power outage.  In these circumstances, we are unable to guarantee the viability of vaccines or medications stored in our vaccine fridges.

  • By choosing to store vaccines in the practice vaccine fridges, the patient must accept they are liable for all costs associated with any loss, should unforeseen circumstances occur.

  • The practice accepts no responsibility for the patient’s personal storage and method of transport/delivery of their vaccines or medications, prior to these being received at the practice.

  • In accordance with storage guidelines and this policy, our nurses and doctors have the right to refuse administration of any vaccines or medications believed to have breached the National Vaccine Storage Guidelines ‘Strive for 5’.

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