What is the COVID-19 check-in card?
The COVID-19 check-in card provides a quicker, alternative electronic check-in method for customers without a smartphone.
The COVID-19 check-in card is a hard copy card with an encrypted, unique QR code that contains a customer’s registered contact details.
Customers can present their card for scanning at participating businesses to electronically check in.
How does the COVID-19 check-in card work?
Customers who register for a COVID-19 check-in card can present their card and have it scanned by a business as an alternative electronic check-in method.
When a business scans the QR code on the card, the customer’s registered contact details automatically populate in the unique Service NSW business online webform.
The customer’s check-in information is directly available for NSW Health’s contact tracing team in the event of a positive COVID-19 case.
How do businesses check in customers who have a COVID-19 check-in card?
When a business registers as COVID Safe at nsw.gov.au, it is given a unique QR code to display, along with a unique Service NSW business online webform URL. The online webform can be displayed on a venue-supplied digital device, such as a mobile or tablet.
To check in a customer, please take the following steps:
Open the unique business online webform on the digital device.
Click on the ‘Scan a COVID-19 check-in card’ link on the online webform (link can be found above the ‘First name’ field).
When the camera app opens, use the camera to scan the QR code on the COVID-19 check-in card.
When the QR code is scanned, the online webform automatically pre-fills with the customer’s registered information.
Confirm the customer’s registered information is correct by showing them the details on the screen.
Click the red check-in button. Check-in will be confirmed with a green tick.
Note: Alternatively, if a customer is able to self-serve, they can scan their QR code and check themselves in.
How can a customer get a COVID-19 check-in card?
A customer can apply for the COVID-19 check-in card by calling Service NSW on 13 77 88 or by registering online at service.nsw.gov.au. Create a COVID-19 check-in card
Customers will need to provide basic personal details such as their name and phone number.
Do businesses have to scan COVID-19 check-in cards?
No, it is not mandatory for businesses to accept and scan the COVID-19 check-in card. However, it is highly recommended to ease the burden of record keeping for businesses and reduce customer queuing by enabling a quicker, electronic check-in process.