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What is the COVID-19 check-in card?

What is the COVID-19 check-in card?

The COVID-19 check-in card provides a quicker, alternative electronic check-in method for customers without a smartphone.

The COVID-19 check-in card is a hard copy card with an encrypted, unique QR code that contains a customer’s registered contact details.

Customers can present their card for scanning at participating businesses to electronically check in.

How does the COVID-19 check-in card work?

Customers who register for a COVID-19 check-in card can present their card and have it scanned by a business as an alternative electronic check-in method.

When a business scans the QR code on the card, the customer’s registered contact details automatically populate in the unique Service NSW business online webform.

The customer’s check-in information is directly available for NSW Health’s contact tracing team in the event of a positive COVID-19 case.

How do businesses check in customers who have a COVID-19 check-in card?

When a business registers as COVID Safe at, it is given a unique QR code to display, along with a unique Service NSW business online webform URL. The online webform can be displayed on a venue-supplied digital device, such as a mobile or tablet.

To check in a customer, please take the following steps:

  1. Open the unique business online webform on the digital device.

  2. Click on the ‘Scan a COVID-19 check-in card’ link on the online webform (link can be found above the ‘First name’ field).

  3. When the camera app opens, use the camera to scan the QR code on the COVID-19 check-in card.

  4. When the QR code is scanned, the online webform automatically pre-fills with the customer’s registered information.

  5. Confirm the customer’s registered information is correct by showing them the details on the screen.

  6. Click the red check-in button. Check-in will be confirmed with a green tick.

Note: Alternatively, if a customer is able to self-serve, they can scan their QR code and check themselves in.

How can a customer get a COVID-19 check-in card?

A customer can apply for the COVID-19 check-in card by calling Service NSW on 13 77 88 or by registering online at Create a COVID-19 check-in card

Customers will need to provide basic personal details such as their name and phone number.

Do businesses have to scan COVID-19 check-in cards?

No, it is not mandatory for businesses to accept and scan the COVID-19 check-in card. However, it is highly recommended to ease the burden of record keeping for businesses and reduce customer queuing by enabling a quicker, electronic check-in process.

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